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FAQs

FAQ

Shopping FAQs

  1. What should I do if I have trouble logging in?

Please follow these instructions:

  • Check your login details. Your login username is the email address you used for registration.
  • If you have forgotten your password, please select the "Forgot your password?" option on the Sign In page. Complete the information regarding your registration details and select the "Reset your password" option.
  • Please make sure that your web browser accepts cookies.
  • The stylishavtar.com website may be undergoing system maintenance. If so, please wait 30 minutes and try again.
  • If you are still unable to access your account, you can contact our Customer Service Department at support@stylishavtar.com and indicate the problem. We will assign a new password for you and you can change it once you log in.

 

  1. Can I get a discount if I make a larger order?

Yes, the more pieces you purchase, the higher the discount. For example, if you buy 10 pieces, you will obtain a 5% discount. If you are interested in purchasing more than 10 pieces, we would be happy to provide you with a quote. Please contact at support@stylishavtar.com and provide the following information:

- The product(s) that you are interested in

- The exact order quantity for each product

- Your desired timeframe

- Any special packing instructions, e.g. bulk packing without product boxes

Our Sales Department will reply to you with a quotation. Please note that the larger the order, the more postage you will save. For instance, if your order quantity is 20, the average shipping cost per unit will be much cheaper than if you just buy one piece.

 

  1. What should I do if I want to add or remove the items in the cart?

Please sign into your stylishavtar.com account and select the shopping cart on the top right of the page. You will be able to view all of the items that are currently in the shopping cart. If you wish to delete an item from the cart, simply click on the "Remove" button next to the item. If you wish to change the quantity for any individual item, simply enter the new amount you want to purchase in the "Qty" column.

 

  1. Why website will experience consignment with out of stock?

Every website occasionally experiences consignments with minor size issues or feature some items which are out of stock. We can not fully avoid this problem for overseas shipping of goods. Our advice is to submit payment for your orders as soon as possible so we can provide our related services quickly. If some of your ordered products are out of stock, we will notify you within 3 working days.

 

  1. What is the meaning of "Expected Restock", "Under Restocking" and "Sold Out Currently"?

 

Below please find a short explanation of the meaning of the stock messages which you can view on a product page:

“In stock, usually dispatched in X business days” – The item is in stock and it will be dispatched after a specific number of business days. If your order contains multiple products in only one package, please use the highest number of business days as a reference of when your parcel is most likely to be dispatched.

"Under restocking. It will be available soon" - The item is out of stock but it is expected to be available again very soon.

“Expected restock on {date}” - This is the expected restock date of this product, and can be used as a reference to determine when it will be available again. This date may be subject to changes if the manufacturing process of the item has been delayed.

“Sold out currently” – We have no stock of this product and can not predict when it will be available again.

 

  1. I can not find a product on your website anymore. Is it still available?

 

If you can not find a product on our website, it might be discontinued and we will probably not sell it anymore. If you still want it we can make some arrangement for you please feel free to contact at support@stylishavtar.com.

 

  1. Where can I find more information about the features of a product?

 

Please do not hesitate to contact us at support@stylishavtar.com if you have any questions about our products.

 

  1. Can I view prices in different currencies?

 

You can click on the drop-down "Currency" menu to select your preferred currency among the ones listed here below:
(subject to change without prior notice)

- US Dollar(USD)

- Australian Dollar (AUD)

- Brazilian Real (BRL)

- British Pound (GBP)

- Canadian Dollar (CAD)

- Chillian Peso (CLP)

- Czech Koruna (CZK)

- Danish Krona (DKK)

- Euro (EUR)

- HongKong Dollars (HKD)

- Hungarian Forint (HUF)

- Indian Rupee (INR)

- Israeli NEW Shekel (ILS)

- Japaneese Yen (JPY)

- Mexican Peso (MXN)

- New Zealand Dollar (NZD)

- Norwegian Krone (NOK)

- Philippine Peso (PHP)

- Polish Zloty (PLN)

- Russian Ruble (RUB)

- Singapore Dollar (SGD)

- South African Rand (ZAR)

- South Korean Won (KRW)

- Swedish Krona (SEK)

- Swiss Franc (CHF)

- Thai Baht (THB)

- Turkish Lira (TRY)

(Note: Based on your IP location most relevant currency will be shown to you in drop down list)

 

 

Payment and ordering FAQs

 

  1. How can I receive assistance for placing an order?

 

All types of orders:

If you require any assistance for placing an order on our website, please feel to contact us at support@stylishavtar.com.

 

  1. Do I have to pay VAT/TAX or other charges on my order?

 

We do not charge our customers with any additional fees or taxes. However, you may still have to pay the following ones:

- Bank transfer charges;

- PayPal recharging fees;

- Customs and import duties;

Still have problem? Contact us at support@stylishavtar.com

 

  1. Why was my order canceled and my payment refunded?

 

Below please find some of the most common reasons for this type of situation:

- The full name and shipping address of your PayPal account do not match the details you entered for this order. We have tried to contact you but have not received your response within a reasonable period of time (5 days). For this reason, we may have canceled your order.

 

- One or more of the products contained in your order were out of stock. If we do not receive a response from you within 5 days after contacting you for the first time, we will send you a refund of your purchase.

 

  1. What is PayPal?

PayPal is a secure and trustworthy payment processing service which allows you to shop online. PayPal can be used at stylishavtar.com to purchase items by Credit Card (Visa, Mastercard, Discover, and American Express), Debit Card, or E-Check (i.e. using your regular Bank Account). stylishavtar cannot see your card number as it is securely encrypted through PayPal's server. This limits the risk of unauthorized use and access.

 

  1. After making a payment, can I change my billing or shipping information?

Once you have placed an order, you should not change your billing or shipping address information. If you want to make a change, please contact our Customer Service at support@stylishavtar.com within 24hrs.

 contact department as soon as possible during the order processing stage to indicate your request. If the package has not been dispatched yet, we will be able to ship to the new address. However, if the package has already been shipped, then the shipping information will not be able to be changed while the package is in transit.

 

  1. How do I know if my payment has been received?

Once your payment has been received, we will send you a notification email to inform you about the order. You can also visit stylishavtar.com and log into your customer account to check the order status at any time. If stylishavtar.com has received payment, the order status will show "Processing".

 

  1. Do you provide an invoice?

Yes. Once we have received an order and payment has been cleared, the invoice will be sent to you via email.

 

  1. Why am I being asked to "Verify" my payment?

Because your order has been held for a standard anti-fraud check by stylishavtar.com. We want to avoid fraudulent and unauthorized payment.

 

  1. Can I pay cash on delivery (COD)?

We only accept cash on delivery (COD) payments for orders shipped to Saudi Arabia and the United Arab Emirates. Soon we will be starting our COD service in INDIA.

However, there is a wide selection of payment methods available on our website. We hope you will find an option which is also convenient to you.

 

  1. Why has my credit card/debit been declined?

Please ensure that your card details and personal information have been entered correctly. Below are some of the most common reasons for why your credit/debit card was declined:

- You did not honor your credit card issuing bank;
- The funds in your card are not sufficient to complete your purchase;
- You are buying restricted items, like e-cigarettes or adult toys;
- The card has expired or the new card has not been activated yet;
- System section time-out;
- Your card has been stolen or is lost;

Can’t see the credit/debit card option? Payments with a credit/debit card are only activated for specific countries our intermediaries operate in. If you can not use a credit/debit card, you can still select other payment methods, like PayPal.
We do not have access to your credit/debit card information, and thus we suggest you complete the transaction with another credit/debit card or payment method if the problem persists.

  1. Why should I verify my identity when paying with credit card?

If we have asked you to verify your identity, this is to safeguard the security of your account and to prevent frauds. You will receive a notification e-mail from support@stylishavtar.com asking to verify your identity.

Please reply and attach the following files to the same e-mail:
- A picture or a scan of your credit card showing only its last 4 digits and the cardholder’s name;
- A picture or a scan of your driving license, passport or national ID card; 

Please cover your personal information (birth date and similar ones) and your ID/passport/driving license number.

The information submitted will only be used to verify the authenticity of the cardholder’s identity, and will not be shared or sold to third parties.

 

 

Shipping FAQs

  1. How do I change the shipping method?

Once you have placed an order, the shipping method should not be altered. However, you can still contact our Customer Service Department. Please do this as soon as possible during the order processing stage. It may be possible for us to update the shipping method if you cover any difference incurred in the shipping cost.

 

  1. How do I change my shipping address?

In the event that you wish to change the shipping address after placing an order, please contact our Customer Service Department as early as possible during the order processing stage to indicate your request. If the package has not been dispatched yet, we will be able to ship to the new address. However, if the package has already been shipped, then the shipping information will not be able to be changed while the package is in transit.

 

  1. When will I receive my items after I place an order?

The duration depends on the shipping method and the destination country. Delivery times vary based on the shipping method used. If the package cannot be delivered on time due to war, flood, typhoon, storm, earthquake, severe weather conditions, or any other situation which cannot be foreseen or avoided, then delivery will be postponed. In the event of such delays, we will work on the issue until there is a positive solution.

 

 

  1. Do you ship to my country and what are the shipping rates?

We ship worldwide. The exact shipping rate varies based on the item weight and the destination country. We will always suggest the most appropriate shipping weight for our customers to help to save money. Our goal is always fast and secure delivery of items to our customers.

 

  1. Why is the shipping cost on some items so expensive?

The delivery cost depends on the shipping method that is selected, along with the shipping time and the destination country. For example, if the shipping cost between UPS and FedEx is 10+ US dollars, our advice is to choose which option best meets your individual needs, based on price and shipping time.

  1. Does the product price include the shipping price?

The product price include the shipping price. The online ordering system will generate a shipping quote for your order.

 

  1. How do I know if my items have been shipped or not?

When your items have been dispatched, we will send a notification email to your registered email address. The tracking number is normally available within the next few days of dispatch and we will update the tracking information on your account. Also we will E-mail you the same.

 

  1. How do I track my order?

Once we provide you with the tracking number, you will be able to check the item delivery status online by accessing the website of the relevant delivery company. We will provide you the details.

 

  1. Why is my tracking number invalid?

The tracking information normally appears after 2-3 business days following dispatch. If a tracking number is not searchable after this period of time, there are several possible causes.

The shipping companies have not updated the delivery information on the website with the most up-to-date status; the tracking code for the package is incorrect; the parcel has been delivered a long time ago and the information has expired; some shipping companies will remove the tracking code history.

We would advise you to contact our dedicated Customer Service Department and provide them with your stylishavtar order number. We will contact the shipping company on your behalf, and you will be updated once there is any further information.

 

  1. If Customs duties are incurred, who is responsible for them?

Customs is a governmental agency responsible for regulating the shipments entering a specific country or region. All shipments being sent to or from region must clear Customs first. It is always the buyer's responsibility to clear customs and pay the relevant Customs duties. Stylishavtar.com does not add taxes, VAT, duty, or any other hidden charges.

In accordance with customs regulations, we cannot declare purchased items as a gift or list an amount lower than the actual product price. Please find out the tax regulations in your country.

 

  1. If my items are detained by Customs, who is responsible for clearance of the items?

If the items are detained by Customs, the buyer is responsible for clearance of the items.

 

  1. What if my parcel is seized by Customs?

If your items cannot be cleared from the customs, please contact us first. We will conduct further investigations with the shipping company on your behalf.

 

  1. After payment has cleared, how long do I wait until my order is sent out?

Our handling time is 3 business days. This means that your item(s) will generally be sent out in 3 business days.

 

  1. What does "Split Shipped" mean?

If an order contains an out-of-stock product, it will not be processed until when we receive its new stock. If your order contains several products, it will be split and the items currently available will be shipped first. We will then send you the out-of-stock items after they have been restocked.

  1. Why can I not select my desired courier?

We always do our best to select the most convenient courier for your preferred shipping method among the high number of options available. 

  1. I urgently need to receive my order. Can I select an express shipping method?

You may have to pay higher shipping fees for selecting an express shipping method. Moreover, orders shipped with an express mail service usually have a higher probability of being stopped by Customs officers and of incurring in higher import duties. You will be able to choose your preferred shipping method on the checkout page of your order.

  1. Why can I not select free shipping for my country?

We do not offer free shipping to some countries where we cannot guarantee a cheap or reliable delivery service. However, we strive for increasing the number of countries eligible for our free shipping service, and you may discover that this option is available for your country in the near future.

 

For more Information regarding shipping kindly read our shipping policy.

 

After Sales FAQs

  1. How can I cancel my order, before and after payment?

Cancellation before payment

If you have not paid for your order yet, then there is no need for you to contact us to cancel it. We do not process orders until a matching payment has been received for the order. If your order is more than a week old and is still unpaid, you will not be able to "reactivate" it by sending a payment, because the prices of the individual items may have changed, along with the currency conversions and shipping rates. You will need to submit the order again with a new shopping cart.

Withdrawing an order after payment

If you have already paid for an order and want to cancel it, please contact our Customer Service Department at support@stylishavtar.com as soon as possible.

If you are not sure about an issue relating to your order or you wish to change it, please contact our Customer Service Department and put the order on hold while you decide. This will suspend the packaging process while you make changes.

If the package has already been dispatched, then we are not able to cancel or change the order.

If you wish to cancel an existing order because you are ADDING other products, there is no need to cancel the entire order. Simply contact out Customer Service Department at support@stylishavtar.com  and we will process the updated order; there is usually no additional fee for this service.

Generally, if your order is in an early part of the processing stage, you may still be able to change or cancel it. You can ask for a refund or provide the payment as credit for future orders.

 

  1. How can I return purchased items to stylishavtar.com?

Before returning any items to us, please read and follow the instructions below. Please make sure that you understand our return policy and that you meet all the criteria. The first step is to contact us at support@stylishavtar.com, please provide us with the following information:

  1. The original order number
  2. The reason for the exchange
  3. Photographs/video clearly showing the problem with the item
  4. Details of the requested replacement item: the item number, the name and color
  5. Your shipping address and phone number

Please note that we are unable to process any returned items which have been sent back without our prior agreement. After verify the details customer will get unique RMA number. All returned items must have an RMA number. Once we have agreed to accept the returned item, please make sure you write a note in English containing your order number or PayPal ID so that we are able to locate your order information.

The return or RMA process can only be initiated within 30 calendar days upon receipt of your items. We can only accept returned products that are in their original condition.

 

        3.Quality Issues:

Should you find any item to be materially defective, the item must be returned to us in the same condition as it was sent within 30 calendar days after receiving the garment – it must be unwashed, unworn and with all the original tags affixed. Although we carefully check all merchandise for visible defects and damage prior to shipment, it is the buyer's responsibility to check the product upon its arrival to make sure it is free from any defects or problems. Damaged goods due to client negligence or items without their tags will not be accepted for refund.

 

  1. Mis-shipment:

We will exchange your product in cases where the purchased product does not match the item ordered. For instance, it is not the color that you ordered (perceived color differences due to your computer monitor will not be exchanged), or the item you received does not match the style that you ordered.

 

Please note:

All returned and exchanged items must be returned within 30 calendar days. Returns and exchanges will only occur for eligible products. We reserve the right to refuse the return and exchange of any items that have been worn, damaged, or had the tags removed. If an item we receive has been worn, is damaged, has had its tags removed, or is deemed unacceptable for return and exchange, we reserve the right to return to you any non-compliant pieces. All product packaging must be intact and not damaged in any way.

 

  1. Where do I return the item?

After contacting our Customer Service Department and reaching mutual agreement, you will be able to send the item(s) to respected headquarters/warehouse. Once we have received the item(s), we will confirm the RMA information you have provided and review the condition of the item(s). If all of the relevant criteria have been met, we will process a refund if you have requested one; alternatively, if you have asked for an exchange instead, the replacement will be sent to you from respected headquarters.

 Still Confused? Drop us E-mail at support@stylishavtar.com

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